Frequently Asked Questions

Delivery

What are the delivery charges?

Delivery is free islandwide for all orders above S$150. For orders below S$150, the delivery fee is S$15.

What Days do you deliver?

We deliver on Wednesdays and Fridays between 2:00 PM and 7:00 PM. You will be notified 1 hour to 30 minutes before the driver is due to arrive. 

Is self pick-up available?

You can pick up your order from our store at 593 Havelock Road, #01-03 Isetan Building, on Thursdays to Sundays between 12:00 PM and 7:00 PM. Please arrive only at your chosen time slot and date as your order may not be ready before then.

Do you deliver on public holiday?

We do not offer home delivery services on public holidays.

Can I request a different delivery time slot?

Unfortunately, we currently only provide delivery between 2:00 PM and 7:00 PM.

What if I won't be home during the delivery slot?

If you're not home during the chosen delivery time, we'll leave your order at your doorstep with an ice pack. 

Can I reschedule the delivery?

Kindly contact our customer service at contactus@tbd.com.sg 24 hours before your delivery date to reschedule.

Do you offer express delivery?

Currently, we do not provide express delivery services.

Can I have my order shipped to multiple addresses?

Each order can only be shipped to a single address within Singapore. Please place separate orders for different addresses.

Order

How is my order packed?

Your order will be packed in a cooler bag with an ice pack for refrigerated items.

Can I cancel my order?

You can cancel your entire order up to 48 hours before delivery. Please note that cancellations are subject to a 4% bank transaction fee.

What happens if an item is out of stock?

If an item you ordered is out of stock, we'll inform you and issue a refund.

Can all items in your physical store be found online?

Although we make an effort to offer a wide range of items both in-store and online, discrepancies in product availability might exist between the two. Certain items could be exclusively available online. If you're seeking a particular item at our retail store, we suggest contacting us at +65 69703898 in advance to check its availability. Notably, due to packaging constraints, some items might only be found in our retail store and are not available online.

Can I return or exchange products?

Unfortunately, we can't accept returns or exchanges for products in good condition due to safety concerns. If you receive a damaged item, contact us within 24 hours of delivery at+65 82089156 or contactus@tbd.com.sg.