You can cancel your entire order up to 48 hours before delivery. Please note that cancellations and any refunds are subject to a 4% bank transaction fee.

Your order will be packed in a cooler bag with an ice pack for refrigerated items.

If an item you ordered is out of stock, we'll inform you and issue a refund.

Although we make an effort to offer a wide range of items both in-store and online, discrepancies in product availability might exist between the two. Certain items could be exclusively available online. If you're seeking a particular item at our retail store, we suggest contacting us at +65 69703898 in advance to check its availability. Notably, due to packaging constraints, some items might only be found in our retail store and are not available online.

Delivery is free islandwide for all orders above S$120. For orders below S$120, the delivery fee is S$15.

We deliver on Wednesdays to Saturdays between 12:00PM to 6:00PM.

The cut-off time for next-day delivery is 12:00PM the day before.

You can pick up your order from our store at 593 Havelock Road, #01-03 Isetan Building, on Wednesdays to Sundays between 12:30 PM and 7:30 PM. Please arrive only at your chosen time slot and date as your order may not be ready before then.

Alternatively, you may arrange for Grab or Lalamove to pick up the order at your selected time slot.

Please pick up your order within two weeks from your chosen time slot, or the order will be kept without a refund.

If you're not home during the chosen delivery time, we'll leave your order at your doorstep.

Each order can only be shipped to a single address within Singapore. Please place separate orders for different addresses.

Unfortunately, we can't accept returns or exchanges for products in good condition due to safety concerns. If you receive a damaged item, contact us within 24 hours of delivery at+65 82089156 or contactus@tbd.com.sg.

Refunds are processed within 7 days from when we receive the item(s).